Hafilat Customer Care - Hafilat Recharge

Hafilat Customer Care Contact & Support

Hafilat Customer Care assists passengers in resolving issues related to Abu Dhabi bus travel, Hafilat card balance, Hafilat recharge problems, and card replacement. Support is officially managed by the Integrated Transport Centre (ITC), also known as Abu Dhabi Mobility.

Primary Customer Services

Helpline Number: 800 850
Email: info@hafilat.ae
Website: hafilat.darb.ae
Customer Support Availability: 24 hours a day, 7 days a week

Head Office

Address: Abu Dhabi Mobility Headquarters, Zayed The First Street, Abu Dhabi, United Arab Emirates

The head office acts as the central authority for public transport services in Abu Dhabi. It manages Hafilat card operations, bus fare systems, customer service policies, and transport planning across the emirate.

Office Timings Across Abu Dhabi

Hafilat customer care service offices generally operate under standardized timings across the emirate.

Days	Timing	Notes
Monday to Thursday	7:00 AM – 5:00 PM	Standard working hours
Friday	7:30 AM – 12:00 PM & 2:30 PM – 6:30 PM	Break during Friday prayers
Saturday	Closed	Selected locations may open
Sunday	Closed	Public holiday schedule

During Ramadan, operating hours may change. Updated timings are usually announced via official Abu Dhabi Mobility channels and service center notices.

Major City Offices & Contact Details (UAE)

Abu Dhabi City

Abu Dhabi Central Bus Station (Main Service Hub)

Address: Al Wahda Area, Abu Dhabi City, UAE
Customer Support: 800 850

This is the primary Hafilat service location in Abu Dhabi. Services include:

Card replacement and renewal
Balance transfer for registered cards
Fare dispute handling
Lost or stolen card assistance

Additional Service Counters is Al Mina Bus Station, Al Zahiyah Bus Station, Reem Island Bus Station.

Khalifa City

Khalifa City A – Customer Happiness Center

Address: Khalifa City A, near Al Forsan Sports Resort, Abu Dhabi
Contact: 800 850

This center mainly serves residents of Khalifa City, MBZ City, and surrounding areas and provides full Hafilat customer services.

Mussafah Industrial Area

Mussafah Customer Happiness Center

Address: Mussafah Industrial Area, behind Preventive Medicine Center, Abu Dhabi
Contact: 800 850

This location is ideal for industrial area workers and daily bus commuters, handling:

Card replacement
Balance issues
New card issuance

Al Ain Region

Al Ain Central Bus Station

Address: Central Al Ain, Abu Dhabi Emirate, UAE
Customer Support: 800 850

Al Ain service centers support:

Hafilat card issuance
Recharge and balance inquiries
Card renewal and registration

Additional Locations is Al Jimi Area, Al Muwaiji Bus Stations.

Abu Dhabi International Airport

Airport Hafilat Service Counter

Location: Arrival area, Abu Dhabi International Airport
Contact: 800 850

This counter is mainly for:

Visitor Hafilat cards
Balance checks
Tourist guidance for public bus services

Al Dhafra Region (Western Region)

Madinat Zayed Bus Station

Address: Al Dhafra Region, Abu Dhabi
Contact: 800 850

Limited services available, mainly for:

Balance checks
Basic card assistance

For advanced services, passengers may be directed to Abu Dhabi City centers.

Digital & Social Media Presence

Official Websites

Hafilat / Darb Portal: hafilat.darb.ae
Abu Dhabi Mobility (ITC): admobility.gov.ae

These websites offere all features related to hafilat customer care support and complaint forms.

Mobile Application

Darb (Darbi) App – Available on Android and iOS

Key features include:

Real-time balance and trip history
Recharge tracking
Low balance alerts
In-app support and issue reporting
Service notifications

The app is the fastest digital option for everyday Hafilat-related queries.

Social Media Channels

Abu Dhabi Mobility shares public transport updates through official social platforms:

Twitter (X): @AbuDhabiDMT
Facebook: Abu Dhabi Mobility
Instagram: @abudhabimobility

Social media is mainly used for service disruption alerts, Holiday and Ramadan timing updates, policy announcementsand general public information.

Special Services & Features

Reliable and technology-driven public transport services for individuals and organizations
Corporate and institutional travel solutions for staff commuting
Bulk Hafilat card issuance with centralized billing options
Secure, contactless fare payment through smart Hafilat cards
Automatic fare calculation with protected balance records
Accessibility support for senior citizens, people of determination, and students
Discounted travel options available via approved programs
Digital self-service tools for recharge, balance alerts, and account management
Real-time service updates through official platforms and apps
No Cash on Delivery, courier, or international shipping services provided

FAQs

The official Hafilat helpline is 800850. It operates all week and provides immediate support for any Hafilat card issue.

Hafilat Customer care Happiness Centers are open Monday to Thursday, 7:00 AM – 5:00 PM, and on Fridays from 7:30 AM – 12:00 PM and 2:30 PM – 6:30 PM for in-person support. The hotline (800850) is available throughout the week.

You can use the website contact form, email info@hafilat.ae, or visit a service center to file a formal complaint. Include your trip details and card number.

Yes. Staff at major centers speak multiple languages, including English and Arabic, to assist passengers from different backgrounds.

Report the issue immediately by calling the hotline or filling out the online form. Provide the location or bus number for quicker resolution.

Visit a service center with your Emirates ID and card details, or contact support for personalized card replacement.

Yes, use the contact form on the Hafilat website or email support for non-urgent requests.

Have your card serial number and Emirates ID (for personalized cards) ready to speed up support.

Final Note

The Hafilat Customer Care team is committed to making public transport in Abu Dhabi smooth, accessible, and reliable for everyone. Whether you have a simple question or need technical help, you can reach support through phone, email, online form, or in-person visits. Always provide accurate information and follow the steps outlined above for the fastest and most helpful response.